Refund and Return Policy

This Refund and Return Policy outlines the terms and conditions for returning products and receiving refunds from San Carrizal Mex (SanC), including labels, cargo security solutions, and worker safety equipment (PPE). We are committed to ensuring customer satisfaction with our products.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within [number] days of the delivery date.
  • You must provide proof of purchase, such as an order number or receipt.

Certain items may not be eligible for return, including:

  • Custom-made or personalized products.
  • Products that have been used or altered.
  • Products that are not in their original packaging.
  • Products that are damaged due to misuse or negligence.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at our office locations in SLP and Monterrey, as listed on our Contact Us page, to request a Return Merchandise Authorization (RMA) number.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Once your return request is approved, you will receive an RMA number and instructions on how to return the item(s).
  4. Pack the item(s) securely in their original packaging, along with a copy of the RMA form.
  5. Ship the item(s) to the address provided in the return instructions.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part. If the return is due to a defect or an error on our part, we will provide a prepaid shipping label or reimburse you for the return shipping costs.

4. Inspection and Processing

Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the item(s) are approved for return, we will process your refund or exchange within [number] business days.

5. Refund Options

If you are eligible for a refund, you may choose one of the following options:

  • Original Payment Method: A refund will be issued to the original payment method used to make the purchase.
  • Store Credit: A store credit will be issued that can be used for future purchases on our website.

Refunds may take [number] business days to appear in your account, depending on your bank or credit card company.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or store credit.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances. Please provide photos or other documentation of the damage or defect.

8. Non-Returnable Items

The following items are non-returnable:

  • Gift cards.
  • Downloadable software products.
  • Items that are damaged due to misuse or negligence.

9. Cancellations

Orders can be canceled before they are shipped. If you would like to cancel an order, please contact us as soon as possible. If the order has already been shipped, you will need to initiate a return once you receive the item(s).

10. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at our office locations in SLP and Monterrey, as listed on our Contact Us page.